Review of PCA Masters

As you can see from my blog, I highly recommend PCA Masters Singapore as the top courier and logistics choice in Singapore. In my previous post on the reputable couriers in Singapore, I have briefly mentioned PCA Masters being well-known to be a reliable and dependable company with decent prices. Moreover, they provide excellent levels of different services. I shall elaborate more on them in this post.

As a veteran in this logistics industry in Singapore, I can safely tell you my choices of courier and logistics companies in Singapore – PCA Masters, Roadmaster, Network courier, and Speedpost. These 4 are my top choices when it comes to courier service in Singapore, and PCA Masters is ranked far in front. Here’s why:

1. They are responsive. PCA Masters respond to all queries from new or existing customers fast and promptly. This is very important in a logistics industry when most customers wants to have their deliveries sent out urgently and cannot afford to waste much time waiting for the vendors to reply. From my experience, if you fill in their online form, you can expect a reply either through mobile phone or email within 20 minutes. What’s more, they allocated 2 service staffs to attend to their business phones the whole time during business hours. This means greater service levels for customers who can’t afford to wait even for email reply and wants immediate response.

2. They provide transparent pricing. If you look around the websites of couriers companies in Singapore, you can find many websites containing vague or incomplete pricing details. This is not good for consumers. Consumers will be spending more time trying to figure out their finalized rates or worse still, be surprised with hidden costs after agreeing to use the couriers’ services. I have done my research promptly and can safely say that PCA Masters is the only courier company providing such transparent pricing details on their website as of this post’s published date. This shows that PCA Masters seek to be a completely honest and truthful company, which earn my respect and admiration.

3. They deliver on time. Till date, I have never seen a complain about PCA Masters failing to meet the delivery deadline. They are extremely careful and prompt in their delivery which really puts the customers’ mind at ease. After all, all customers definitely want to get all deliveries carried out on time.

Getting Deliveries As An E-Commerce Company In Singapore

If you set up an E-commerce company or are working for one, then you would definitely need a very reliable and efficient Singapore delivery company to help you out with your deliveries. Another thing that is really important is the cost of these deliveries. It is important that you negotiate the deliveries with the company. Here are some tips and pointers to help you negotiate.

First of all, always make sure to find out approximately how many deliveries you require a month in the first place. Some companies make the mistake of not first finding out their requirements and blindly contact courier companies in Singapore. This will waste everyone’s time because most of the delivery pricing for high volume customers is based on the approximate volume deliveries to be expected. Additionally, when you know how many deliveries you require every month, you have a much more powerful negotiating standpoint because you know what are the limits you can ask for and from the courier company.

Second of all, make sure to check if you have night deliveries or weekend deliveries. Most courier companies might charge for these deliveries (especially weekend deliveries). Even though companies can give you waiver for these extra charges if you have a sufficiently high enough volume, it is not guaranteed that they can provide you such a waiver.

Third of all, what kind of product(s) are you selling on your E-commerce business’s website? Are you selling fresh produce or are you selling health supplements? If you are selling health supplements, I would highly recommend you to go for next day deliveries e.t.c. This is because it is much cheaper to deliver goods the next day – and you should do so if you have no urgent need to send it so quickly within a few hours only. Only if you sell fresh produce or any kind of product(s) which belong in the same category, then you might have no choice but to work out a deal with the courier company which can help you deliver goods urgently (though it would cost much more generally).


Local Versus International Courier Services

First off, there are some very easy to understand differences between local courier services within Singapore and international courier services simply by looking at their names alone. However, in reality, there are a lot of other things that you might not notice.

For instance, just because international companies sound larger does not guarantee that they’re the best providers locally within Singapore. This is because some of these international freight companies like Fedex or DHL might outsource some of its deliveries to a local courier services company when it comes to deliveries within the island. This means that the courier companies locally would potentially have much greater economies of scale when it comes to local deliveries.

International freight companies are very good at what they claim to do, and most local couriers cannot challenge them when it comes to international deliveries due to the lack of planes and/or ships. Hence, you should ideally go with a stable and reputable firm like DHL or Fedex for international courier services.

However, when it comes to local courier companies, most founders are well-versed with the locations and navigation around Singapore. Therefore, they would likely have the greatest economies of scale because they’re extremely familiar with the roads and are able to plan out the best and most economically and time-efficient routes in Singapore to the various pick up as well as recipient locations.

From what I know, most international freight companies charge pretty high for local courier services within the island of Singapore, while local companies such as Roadmaster, Regent, PCA Masters and Network Courier all charge considerably cheaper / affordable prices.

Therefore, the conclusion that I have for you is that if you need to collect and deliver goods and/or documents within Singapore, then going with a local courier company is a better choice.

Reputable Couriers In Singapore

There are several local courier companies in Singapore, and most of them offer local deliveries. Here is a comprehensive look at some of the more reputable and reliable couriers in Singapore.

First up would be the famous PCA Masters Pte Ltd. As the foremost and finest rising courier company in Singapore, PCA Masters is well-known to be a reliable and dependable company which still offers decent prices despite their excellent levels of different services provided (e.g. they provide punctual urgent, same day and next day deliveries too!)

Second would be the old Roadmaster. They are a company which has been around since many years ago and have many reliable couriers. I wouldn’t say that they’re a highly technology leveraged company, but they’re overall rather dependable.

Third would be the Network courier in Singapore. They are one of the oldest and largest companies in Singapore in terms of local deliveries. However, I would not say that they are the cheapest in Singapore simply because they also deal with regional freight and hence their costs etc might not be the lowest as opposed to companies like PCA Masters Pte Ltd which focuses on local deliveries in Singapore (which is another reason why we like to endorse them for their excellent levels of courier service).

Fourth will be Speedpost. But, most people are not referring to Speedpost when it comes to courier services in Singapore. This is because most people just refer to that as postal services and are referring to Network Courier, Roadmasters et.c when referring to couriers.

Lastly, there is also the international freight companies such as DHL and Fedex. They usually do not do local deliveries within the island of Singapore though, simply because they will outsource or sub-contract to a local company instead – they only focus on overseas deliveries.

Urgent Deliveries In Singapore?

There may be occasions when you need urgent courier services for yourself or your business and it would be too unwise to panic only at that point in time. You should prepare yourself well before-hand if you’re in the position of a businessman who might need urgent courier deliveries once in a while. (However, if you’re an individual, then you’re forgiven).

When it comes to urgent deliveries in Singapore, you also need to have realistic expectations. Although Singapore is significantly smaller than most countries, if you consider just the city areas of other countries, it’s not that much bigger than the entire Singapore. This is because most people take into account the suburb areas of other countries and hence it is really big.

You cannot expect the courier company to pick it up and deliver in 5 minutes unless it were truly a 5 minute drive away. This is because upon calling the courier company or emailing them, they would be contacting their drivers or riders immediately which would take slightly under 5 minutes to coordinate properly. Then, they would need to drive over to your place. Usually the courier nearest to you would be dispatched to you to pick up the document(s) and/or package(s). This takes at least 15 minutes, after which they would then need to navigate down to the recipient’s address / location. In the situation that the place is nearby, then of course it would be quick; but if the location is far, then it depends on the traffic conditions as well. Therefore, most courier companies in Singapore quote their urgent deliveries as under 1 to 2 hours (although most of the times they perform it in under 1 hour).

Therefore, you should always prepare for such cases by at least mentally knowing that it takes up to 1 to 2 hours to reach your recipient. Hence, prep for that.

Also note that some courier companies might actually put a final order time for urgent deliveries of the day – take note of that in case you might breach that.

timeslot deliveries

Timeslot Deliveries – Why You Should Offer Them

There are many good couriers in Singapore offering timeslot deliveries for E-commerce businesses in Singapore. In the case that you have not considered offering timeslot deliveries, you might want to look into providing these for your E-commerce customers instead. The following discusses briefly and quickly about timeslot deliveries versus normal E-commerce deliveries in Singapore.

Ok let’s look at what is usually being offered at the moment – most E-commerce businesses will require their customers to purchase product(s) of some kind, after which they would be providing a general time frame within which the product(s) should be delivered to the recipient’s house. However, most of the times, the time frame is rather vague, and even then, sometimes the delivery may be much earlier or rather at relatively inconvenient times where the  customers may not be around to receive their ordered package. This may then result in unhappy customers because the product(s) would usually then be returned to the E-commerce business. On the other end of the spectrum, it would be immediate or urgent deliveries where the product(s) would be delivered within just a few hours. However, for this situation, it is usually very expensive for the business and customers to order deliveries which offer such quick timings.

However, when it comes to timeslot deliveries, you get the best of both worlds. This is simply because you would be able to get your product(s) to your customer(s) at a time where it is likely that they would be at home or in office to receive them (otherwise why would they select that particular time frame of 1-3 hours?) This would result in happy customers.

Additionally, when it comes to your business, it wouldn’t be as expensive as if you offered urgent deliveries for all of your sales. This is because when it comes to timeslot deliveries, usually there would be a leeway of 1 to 2 days, within which the courier company can actually pick up the goods and plan out their routes and drivers before dispatching them. This makes their lives and jobs easier and hence they would be able to offer you preferential rates.

Difference Between Couriers And Speedpost

If you have lived or read a little about Singapore before, you would know that SingPost is the state postman. They deal with all things to do with postal mails and when you deliver your letters or envelope into the post box, SingPost is the company that actually handles your mail.

However, there are goods which you want to ensure that they are delivered promptly and quickly into your clients’ hands without wanting to worry about it getting lost during delivery time. For such cases, you would definitely want a courier of sorts – one type would be registered mail through SingPost (otherwise known as Speedpost) and the other would be from private courier companies such as PCA Masters.

However, what is the real difference between services provided by companies such as Speedpost or PCA Masters? Most layman don’t know the difference and today I’ll share with you the key differences.

First of all, when you need to deliver goods or documents but are unable to travel down to the Speedpost branches to get your things delivered, you would require a private courier company to come and pick up the goods from you. One of the biggest advantages that a courier company offers is complete convenience because they basically pick it up from your from your doorstep and deliver it to the recipients. You never have to leave your office or even house. Amazing.

Second of all, it is important to note that when it comes to courier companies, that you work with one that you trust. This is because fewer private courier companies in Singapore actually have tracking abilities or devices for your products or goods or documents. If you love tracking your things, then going with Speedpost registered mail would likely be a better idea.

Third of all, courier companies generally offer more choices, for e.g. same day delivery, next day delivery or urgent deliveries (which would usually be conducted within 1 or 2 hours upon pick up). Also, SingPost has a lot of bureacracies which they aren’t able to overcome. Hence private companies like Roadmaster, Network Courier, PCA e.t.c are able to help you get night deliveries as well if you really require them (although they would be sold at a high premium).

Overall, if you want flexibility and more convenience because you’re lazy, go ahead with a private courier.

Brief Intro To SG’s Courier Industry

Hi, my name is Jimmy and we’re a group of 2 people who came from Singapore’s delivery, logistics and courier industry with a combined total of over 23 years of experience. We share with you how to properly engage a courier company and vet their services as well as strike good and mutually beneficial deals with them.

Make sure that they’re responsive. Some courier companies might not be responsive online at all. Some courier services don’t pick up their phone calls. Make sure that no matter which courier company you contact, they will pick up their phones or reply their emails – this is so that you know that they’re accountable for their actions and take responsibility. Too many courier companies which don’t do this are also likely to be non-customer centric in terms of their eventual courier services.

If you’re a consumer and only asking for a one-time delivery, chances are, it’s hard for you to meet any manager or Director of that courier company. However, if you are a business, and you need to negotiate a large contract, chances are, you should talk to the boss so that you can negotiate the terms whenever necessary. There are many features and potential terms and conditions you might want to talk about when it comes to large volume deliveries so that everything is laid on the table before signing the deal.

On the other hand, if you’re just looking for a one-time delivery, then the above mentioned is of lower significance. If you just need a quick one-time delivery, here’s a cheap courier services company based in Singapore which services may be suitable for you.

Finally, you should ideally note that most courier companies might list down the cheapest prices (according to CBD to CBD deliveries) as their main marketing price. Other things usually need to be added to this cost before it may be accurate for you, as you might encounter outskirt delivery surcharges or into and out of CBD ERP charges in Singapore. Here are just some things you need to note down and make sure to negotiate all these if you were to get a big contract with a particular courier company in Singapore.